Frequently asked questions

PACA first. For a project elsewhere in France, contact us: we look at each request.

All refrigeration and HVAC installations: shops, hospitality, food processing, winemaking, pharmacies, offices and technical rooms. Smoke extraction and general plumbing are outside our scope.

Yes, with a fast response for customers under contract. For others, an emergency is considered case by case, subject to our availability.

A quote prices the supply and installation of a solution that has already been defined. A study comes earlier: it determines the need, sizes the system, compares solutions and prepares the specifications. A study does not commit you to any works.

You can have the study carried out without entrusting the installation to us, entrust both to us, or entrust only the works.

Yes, always.

The delay depends on the size of the project and on our workload at the time, but a quote is usually delivered within a week.

It may be chargeable when it is used to consult other companies. When we then carry out the installation, it can be included in it and deducted from its price. We tell you before we start.

We systematically study your project's eligibility for energy savings certificates (CEE) and equivalent support. The details are in our resources.

Yes, with CO2 or propane heat pumps, as a study only or with installation. The choice of refrigerant depends on the water temperature required, the site and safety constraints. Eligibility for energy savings certificates (CEE) is studied, subject to conditions and before the quote is signed.

Limiting the interruption of your activity is always a priority. We study the phasing of the works with you, case by case.

The duration depends on the scope of the project. It is stated in our proposal.

We open the discussion with all parties to redefine priorities and limit the consequences.

Yes, we are certified to handle refrigerants.

At least one year, on top of the manufacturer's warranty. It can be extended on request, subject to agreement.

Yes, servicing and maintenance contracts are offered case by case, according to your installation.

Comply with the regulations in force: the F-Gas Regulation for refrigerants and the pressure equipment rules, among others. We tell you what applies to your installation. A few reference points are in our resources.